Official Virtual Complaints Book

Virtual Complaints Book

In compliance with Peruvian Supreme Decree D.S. N° 011-2011-PCM and Law N° 29571 (Consumer Protection and Defense Code), we provide this official channel for your claims and complaints.

Business Name: TAYRA TOURS E.I.R.L. / MACHU PICCHU TRAVEL CATALEYA

Tax ID (RUC): 20608546191 • Registered Office: #218 Calle San Andrés - Suite 115, 1st Floor. Cusco, Peru.

D.S. N° 011-2011-PCM
Ley N° 29571 INDECOPI

RECLAMO (Claim)

Disagreement or dissatisfaction directly related to the contracted tourism products or services (e.g. transport, itinerary, hotel category, included meals).

QUEJA (Complaint)

Disagreement not directly related to the purchased service, but expressing discomfort or dissatisfaction regarding customer service or staff behavior.

1. Consumer Identification

Full Name or Legal Entity *

Identity Document Type *

Document Number *

Email (for official statutory notification) *

Telephone / Mobile *

Full Residential Address (City & Country) *

Is the claimant a minor? (Indicate parent or legal guardian)

Parent or Legal Guardian Name *

2. Contracted Tourism Good or Service

Contracted Type *

Name of Tour or Service Hired *

Claimed Amount (Optional)

Currency

3. Detail of the Claim or Complaint

Select Registration Nature *

RECLAMO (Related to service) Disconformidad con el servicio turístico contratado

QUEJA (Related to customer care) Malestar respecto a la atención recibida por el personal

Date of Incident *

Clear and detailed description of the facts *

Consumer Petition (Concrete resolution requested) *

4. Legal Disclaimers & Submission

Filing this claim does not preclude recourse to other dispute resolution mechanisms nor is it a prerequisite for filing a complaint with INDECOPI. In accordance with Peruvian Law N° 29571 and D.S. N° 011-2011-PCM, the provider must respond to this claim or complaint within a maximum non-extendable statutory term of fifteen (15) business days.

I declare under oath that all information submitted in this form is true, and I consent to receiving the formal statutory response via my registered email.